We want you to be completely satisfied with your purchase. If you are not, here is our Returns Policy:
1. Return Period
You can return your product within 7 days from the date of purchase, provided the product is unused, in its original packaging, and in the same condition as when you received it.
2. Eligibility for Returns
To be eligible for a return, your product must meet the following criteria:
- The product must be unused and in original packaging.
- Products such as mattresses that have been opened and used cannot be returned unless defective.
- A receipt or proof of purchase is required to process your return.
3. Refunds and Exchanges
If your return is accepted, we offer a full refund to your original payment method, or you can opt for an exchange for another product. Refunds typically take 5–7 business days to process.
4. Defective Products
If you receive a defective product, please contact us immediately. We will arrange for either a repair or a replacement at no additional cost. In some cases, we may ask for photographs of the defective item to expedite the process.
5. Non-Returnable Items
Certain items, such as used mattresses or products marked as final sale, are non-returnable. Please check the product details before purchasing.
6. Return Process
To initiate a return, please contact our customer service team with your order number and product details. Our team will guide you through the return process and provide you with instructions on how to send the product back.