FREQUENTLY ASKED QUESTIONS
What products do you offer at Naga Jyothi Enterprises?
We offer a wide range of high-quality home appliances, including kitchen appliances from brands like Vidiem (gas stoves, mixers, grinders), SureRest mattresses, and more. We also carry products from renowned brands like Pigeon, Greenchef, Cello, Panasonic, Restolex, and Faber.
Where are your stores located?
We have two stores located in Visakhapatnam and Vijayawada. You can visit our Visakhapatnam store for SureRest mattresses and Vidiem kitchen appliances, and our Vijayawada store for Faber kitchen appliances.
What are SureRest mattresses?
- SureRest mattresses are designed for ultimate comfort and support. Made from premium materials, they provide a restful night’s sleep. We offer different types, including memory foam and traditional spring mattresses, to cater to various sleeping preferences.
Are your products covered under warranty?
Yes, all of our products come with a manufacturer’s warranty. The duration of the warranty may vary depending on the product and brand. For more details, please refer to the warranty policy included with each product or contact our customer service team.
Can I purchase online?
Currently, we only offer in-store purchases. However, we are exploring options to launch an online store in the future. Stay tuned for updates on this!
Do you offer delivery services?
Yes, we offer delivery services for all our products. Delivery charges may vary depending on your location. Please contact our stores for more details on delivery and charges.
How can I contact customer service?
You can reach us via phone, email, or by visiting our stores directly. Our contact details are available on our website. Our customer service team is always ready to assist you with any inquiries or issues.
Do you offer installation services for kitchen appliances?
Yes, we offer installation services for certain kitchen appliances like gas stoves and grinders. Our team can assist you with setting up your new appliances to ensure they are working properly. Please inquire at the time of purchase about availability and associated charges.
Can I request a product demo before purchasing?
Yes, we understand the importance of seeing a product in action before making a decision. We offer product demos at our stores for select appliances. Please contact us in advance to schedule a demo for the specific product you’re interested in.
What should I do if I receive a damaged or incorrect product?
We take great care in ensuring that your orders are delivered in perfect condition. However, if you receive a damaged or incorrect product, please contact us immediately. We’ll arrange for a replacement or refund based on your preference, provided the issue is reported within 7 days of delivery. Please also keep the original packaging for returns or exchanges.